Get Help

If you are experiencing homelessness you can call 1800 825 955 (24 hours) to speak directly with a housing and support worker.

If you are in Lilydale you can drop in to Anchor Housing at Box Hill Institute Lakeside Campus Building LA, Level 2,1 Jarlo Drive, Lilydale (Above the new Lilydale Library) between 9am-5pm Monday to Friday. We recommend you go earlier in the day if possible. 

You call them on 03 9760 6400.

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For after hours and weekends you can access the Salvation Army Crisis Service on 9536 7777 or drop in at 29 Grey Street, St Kilda 3182

A good self-help resource is Ask Izzy. When you’re looking for support, Ask Izzy can help you to find the services you need, right now and nearby. It is free and anonymous, and you can search over 350 000 services to find housing, meals, healthcare, counselling, legal advice, addiction treatment and a whole lot more.

If you’re on the Telstra mobile network, you can access Ask Izzy even if you don’t have credit.

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Homeless in the Yarra Ranges

Call the Holy Fools office on 1300 133 889

We can provide food, bedding, clothing and Backpack Beds for those sleeping “rough”. Additionally, we can also provide advocacy, and support while looking for housing.

Other Resources

Emergency Accommodation
Victorian statewide number 1800 825 955 (24 hours). Freecall from a landline or public phone anywhere in Victoria to speak with a housing worker and be referred to services and support in your local area.

The Salvation Army Crisis Centre Freecall 1800 627 727 (24 hours)

Women’s Services
Women’s Domestic Violence Crisis Service
Freecall 1800 015 188 (24 hours)

CASA Sexual Assault Crisis Line 1800 806 292 (24 hours)

Tenancy Advice
Tenants Union of Victoria (TUV)
9416 2577 www.tuv.org.au  Drop in service at 55 Johnston Street Fitzroy

Complaints about homelessness and housing services
Homelessness Advocacy Service (HAS)
Freecall 1800 066 256 www.chp.org.au

Children and Families
Child First
– general information can be found on the website: services.dhhs.vic.gov.au/referral-and-support-teams

Youth
Melbourne Youth Support Service
9614 3688 (Reverse call charges accepted)

Legal Advice
Public Interest Law Clearing House (PILCH)
– Homeless Persons’ Legal Clinic (civil matters only) General number – 8636 4400 Legal inquiries – 8636 4444

Lifeline (24 hour counselling support) 131 114

Directline (Drug and Alcohol support) 1800 888 236

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